At Aviz Healthcare, we are committed to protecting your rights as a patient and ensuring you receive respectful, dignified, and transparent healthcare services through our platform.
You have the right to be informed about your medical condition, diagnosis, treatment options, risks, and costs before any procedure or consultation.
You have the right to give or withhold informed consent before any medical examination, treatment, or procedure.
All your medical records, personal data, and health information are confidential and will not be disclosed without your consent except as required by law.
You have the right to file a complaint about any aspect of service, and to have it addressed within a reasonable timeframe.
You have the right to choose your healthcare provider, request a second opinion, or refuse treatment without discrimination.
You have the right to access, obtain copies of, and request corrections to your medical records and health data.
You have the right to receive a clear, itemized estimate of costs before services are rendered.
These patient rights are aligned with the Clinical Establishments (Registration and Regulation) Act, 2010, the National Medical Commission guidelines, and the consumer protection framework. If you believe any of your rights have been violated, please contact our Grievance Officer (Arvind Panchal) at avizhomehealthcare@gmail.com.